Terms of service.

These terms govern your use of the Collective Herb lab platform (the "Platform"), operated by Pacific Odyssey LLC, doing business as Collective Herb Consulting ("we", "us"). By signing up you agree to them on behalf of your business ("you", "your lab").

1. What the Platform is

The Platform is software for managing a commercial cannabis tissue culture laboratory. It records cultures, cultivars, media, pathogen screening results, contamination events, and production schedules, and it presents that information back to you.

The Platform is a record-keeping and planning tool. It does not perform laboratory work, and it does not make decisions for you. Outputs such as projected dates, multiplication rates, and readiness figures are calculated from the data your team enters. They are estimates to plan against, not guarantees of biological outcome.

2. Who can use it

The Platform is sold to businesses, not to consumers. You confirm that you hold the licences required to operate your business in your jurisdiction, and that your use of the Platform complies with the laws that apply to you. We do not grow, handle, or sell cannabis, and nothing in these terms makes us a participant in your operations.

3. Accounts and access

Signing up creates a request, not an account. We review each request and activate labs individually. We may decline a request, and we do not have to give a reason.

You are responsible for who you give logins to and for what they do with them. Each person using the Platform must have their own login. Tell us promptly if you believe an account has been compromised.

4. Billing

You are not charged when you sign up. Requesting a seat costs nothing and does not require a payment method. It records your request and holds your place while we review it.

Billing begins when your lab is activated. When we approve your request we arrange payment details with you, and your subscription starts the day your lab goes live. The first payment is taken that day, and that date is your renewal date each month afterward.

If we decline your request, nothing is charged and no payment details are kept.

Subscriptions renew automatically every month until cancelled. Fees are stated before you are charged and exclude any taxes that may apply. Payments are processed by our payment processor; we never store your full card or bank details ourselves.

Founding rate. The first ten labs receive a founding rate which stays at that price for as long as the subscription remains continuously active. Cancelling and later resubscribing does not restore it. This paragraph does not apply where an order form names you a Founding Customer. In that case section 4A governs your rate instead.

Price changes. We may change standard pricing with at least 30 days notice before it takes effect on your account. Founding rates are exempt while continuously active. Founding Customer pricing follows the renewal terms in section 4A.

Failed payments. If a payment fails we will retry and contact you. If it remains unpaid we may suspend access. Suspension is not deletion; see section 6.

4A. Founding Customer terms

This section applies only if an order form signed by you names you a Founding Customer. If no order form names you a Founding Customer, this section does not apply and the standard pricing in section 4 governs your subscription. Where this section and the founding rate paragraph in section 4 differ, this section governs.

Rate and term. Your price is the Founding Customer Rate stated on your order form. That rate is fixed for an initial term of two years, starting the day your lab is activated.

What the rate is given for. The Founding Customer Rate is not a discount on its own. It is offered in exchange for your participation. For as long as you are paying less than our then-current standard rate, you agree to:

• a product feedback call once per quarter during the initial term, and once a year after it, about 30 minutes, at a time that suits you;
• up to four reference calls per year with prospective customers during the initial term, and up to two a year after it, on our request and with reasonable notice; and
• one case study about your lab, where you approve all published content in advance.

These obligations end automatically once your price reaches our then-current standard rate.

We will not name you, quote you, or describe your lab in any public material without your written approval of the specific content. Approval of one piece is not approval of another.

If you stop taking part. If you decline to take part after we have asked in writing and given you 30 days to put it right, your price moves to our then-current standard rate at the next renewal, and the renewal limits below do not apply to that renewal.

Renewal. At the end of the initial term your subscription renews for successive twelve month terms, unless your order form states a different renewal period. Each renewal moves your price toward our then-current standard rate, subject to three limits:

• no single renewal may increase your price by more than 40% over the price you paid in the term immediately before it;
• no renewal price will ever exceed our then-current standard rate; and
• your price reaches our then-current standard rate no later than the third renewal after the initial term.

The 40% limit applies to each renewal separately, so your price steps up over more than one renewal rather than jumping to standard in one move, and the third limit means that ramp has a definite end. We will give you at least 60 days notice in writing before a renewal price takes effect.

If you cancel. Cancelling ends the Founding Customer Rate. Resubscribing later puts you on the then-current standard rate, and does not restore the initial term.

5. Cancelling

You can cancel at any time, effective at the end of the period you have already paid for. We do not pro-rate partial months. You keep access until that period ends.

We may terminate for non-payment, or for use that breaches section 7, after giving you notice and a reasonable chance to fix it where fixing it is possible.

6. Your data

Your data is yours. The cultures, cultivars, media formulations, screening results, photographs, and records your team enters belong to you. We claim no ownership of them.

We use your data to operate the Platform for you, and to keep backups. We do not sell it. We do not share it with other labs. Row-level security separates each lab's data, and one lab cannot read another's.

Export. You can export your data at any time while your subscription is active, and after it ends. We will provide it in a machine-readable format on request.

Retention after you leave. We retain your data indefinitely after cancellation unless you ask us to delete it. This is deliberate. A cultivar library and its pathogen history is an operational record that can matter years later, and we would rather you be able to come back to it than discover it was purged on a 30 day timer. If you want it deleted, ask, and we will delete it and confirm when it is done.

Aggregate insights. We may use anonymised, aggregated information that cannot identify you or your cultivars to improve the Platform. We will not publish anything that identifies your lab, your genetics, or your results without asking you first.

7. Acceptable use

Do not use the Platform to break the law, to store someone else's confidential information without the right to, to attempt to access another lab's data, to probe or attack the service, or to resell access without our agreement.

8. Availability

We work to keep the Platform available and we take backups, but we do not promise uninterrupted service. We may take it down for maintenance, and we will avoid working hours where we reasonably can.

We do not currently offer a contractual uptime guarantee. If that changes it will be a separate written agreement.

9. Support

Support is provided by email during business hours. Response times are best effort. Labs on a consulting engagement receive support under that agreement, which takes precedence where the two differ.

10. Confidentiality

We treat your operational data as confidential. Your cultivar library, your screening results, and your production performance will not be disclosed to anyone outside our team except where we are legally required to, and we will tell you if that happens unless we are prohibited from doing so.

11. Liability

To the extent the law allows, our total liability to you for any claim relating to the Platform is limited to the amount you paid us in the twelve months before the claim.

We are not liable for lost profits, lost genetics, crop loss, or business interruption. The Platform records what your team enters; it does not control your lab, and it cannot prevent a biological or operational failure. Keep your own backups of anything you cannot afford to lose, including physical backups of genetics.

Nothing here limits liability that cannot legally be limited.

12. Changes to these terms

We may update these terms. For material changes we will give at least 30 days notice by email before they take effect. Continuing to use the Platform after that means you accept them. If you do not, you can cancel.

13. General

These terms are governed by the laws of California, and the courts of California have exclusive jurisdiction. If any part is unenforceable the rest still applies. These terms are the whole agreement between us about the Platform, except where a signed consulting agreement covers the same subject, in which case that agreement takes precedence.

We are separate businesses. Nothing in these terms creates a partnership, joint venture, employment, or agency relationship between us. Neither of us can bind the other or hold itself out as able to. This is true however we describe the relationship elsewhere, including where an order form names you a Founding Customer.

Notices to us go to Info@collectiveherb.com.

Questions about any of this go to Info@collectiveherb.com. Pricing referenced above is $450 a month for the first 10 founding labs and $800 a month standard.